Returns offers a standard 28-days returns policy on all our products except those that are made-to-measure, earrings and hair accessories (due to hygiene reasons). With everything else, you will receive a full refund so long as the product is unworn and in perfect condition. When trying on items please be extra careful as we cannot accept items that have make-up stains, deodorant marks or smell of heavy perfume. To make a return, please follow the instructions you receive with your goods. We advise you to send via a tracked service such as Royal Mail Signed For. It can take up to two weeks for the return to be processed and the money to be refunded into your account.