Returns

Now you can return as many items as you like securely and easily for a flat rate of £2.50.

As a luxury marketplace, we appreciate that returning items bought through Little Black Dress can be costly and time-consuming. Which is why we have introduced our new easy returns system. As well as offering free UK delivery, you now have up to 28 days from receipt of goods to return your items by simply downloading a QR code onto your phone, or if you prefer, printing off a returns label, before dropping your package(s) into your local Post Office. If you choose to use our service, we will deduct a small contribution of £2.50 from your refund, no matter how many items you are returning to different brands. Please note, this new service is only available for UK returns, not international ones.

HOW DO I RETURN AN ITEM?

1. Ensure you are within the 28-day return period and that your item(s) are unworn, unwashed and undamaged with all tags intact.

2. Check which brand you need to return the goods to by looking at your order confirmation email or document. Find that brand in the list below and click on the link to be taken to the Royal Mail Tracked returns portal where you can create a returns QR code or label.

3. If returning multiple items to multiple brands, these need to go in separate packages (unless specified otherwise). Repeat the steps above for each brand to create individual QR codes or address labels for individual brands. You will still only be charged a total of £2.50.

4. Make sure you include your order document(s) in your returns package(s) as we will require your order number and name to issue your refund.

5. Take your package(s) to your nearest Post Office or Royal Mail Delivery Centre. Remember to retain a proof of postage receipt until you’ve been credited for your return. Little Black Dress is not responsible for items lost in transit.


FIND YOUR BRAND
 


CAN I TRACK MY RETURN?
Yes, at any point you can enter your reference number at the Royal Mail Tracked Returns Portal (www.royalmail.com/track-your-item) and find out where your parcel is.

HOW LONG UNTIL I WILL RECEIVE MY REFUND?
Please allow up to 4 weeks from the day you post your item for your refund to go into your account. This allows time for our brands to receive and process your return, inform us at Little Black Dress, and for your bank or Paypal to get the funds back into your account. You will receive an email once your refund has been completed.

Not heard after 20 days? Please email proof of postage to hello@littleblackdress.co.uk and Team LBD will look into it for you. Please note that we are unable to assist you if you have not retained proof of postage.

WHAT IF I AM RETURNING MULTIPLE ITEMS?
Little Black Dress is a luxury marketplace place and it is essential you return items to the individual brands, not to Little Black Dress. If you are returning multiple items to the same brand, you only need to print out one returns label and send all the items back in one package. Unless advised otherwise, if you have bought from multiple brands, you need to create individual QR codes or labels to send back the items in separate packages to the individual brands. We will deduct £2.50 from your refund no matter how many packages you send off.

HOW MUCH WILL IT COST ME TO RETURN?
It will cost you a flat rate of £2.50 to return as many goods as you wish to as many brands. We will deduct this from your refund.

CAN I USE MY OWN RETURNS METHOD?
Yes, but this will be at your own expense. Little Black Dress is a luxury marketplace and you must return any unwanted goods to the individual brands. Please email Team LBD at hello@littleblackdress.co.uk to get a returns form which you will need to fill in and include in the package(s) you are returning. Please retain a proof of postage receipt until you’ve been credited for your return. Little Black Dress is not responsible for items lost in transit. We will not deduct £2.50 from your refund if you use your own returns method.

WHAT ABOUT INTERNATIONAL RETURNS?
At the moment, our easy returns service is only available in the UK. International returns will therefore be at your own expense. Please contact Little Black Dress at hello@littleblackdress.co.uk to organise your return if returning from outside of the UK. 

WHAT IF I AM OUTSIDE THE 28-DAY RETURNS PERIOD?
If you return your purchase after 28 days (with the exception of faulty or damaged goods), we reserve the right to refuse you a refund. We may instead return your purchase to you and you could be charged for the cost of this postage.

I WISH TO EXCHANGE AN ITEM
If you wish to exchange an item please contact Team LBD at hello@littleblackdress.co.uk for further information on how to do this.

Next Day Delivery

Little Black Dress is a luxury marketplace and your order is shipped directly from our brands to you.

Next Day UK Delivery is offered by most of our brands for £7.99 (Mon-Thurs), orders must be placed before 12pm to guarantee next day delivery. Orders are only dispatched on working days, so any next day orders made on Friday will be delivered on Monday. We do not currently offer Saturday delivery. Please note subject to location and courier service, some postcodes may be exempt from Next Day Delivery - contact us for further information by email or phone (0161 277 7046).

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International Delivery

We ship worldwide and International Delivery with us is available from £15.00. Your order will be processed and delivered between 2-10 working days. Check below for delivery charges to your country, please note additional custom charges may apply.

  • Afghanistan£20
  • Albania£20
  • Algeria£20
  • American Samoa£20
  • Andorra£15
  • Angola£20
  • Anguilla£20
  • Antigua and Barbuda£20
  • Argentina£20
  • Armenia£20
  • Aruba£20
  • Australia£15
  • Austria£15
  • Azerbaijan£20
  • Bahamas£20
  • Bahrain£20
  • Bangladesh£20
  • Barbados£20
  • Belarus£20
  • Belgium£15
  • Belize£20
  • Bermuda£20
  • Benin£20
  • Bhutan£20
  • Bolivia£20
  • Bosnia-Herzegovina£20
  • Botswana£20
  • Brazil£15
  • Brunei£20
  • Bulgaria£20
  • Burkina Faso£20
  • Burundi£20
  • Cambodia£20
  • Cameroon£20
  • Canada£15
  • Cape Verde£20
  • Cayman Islands£20
  • Central African Republic£20
  • Chad£20
  • Chile£20
  • China£20
  • Colombia£20
  • Comoros£20
  • Congo. Democratic Republic of£20
  • Cook Isands£20
  • Costa Rica£20
  • Croatia£20
  • Cuba£20
  • Cyprus£20
  • Czech Republic£20
  • Denmark£15
  • Djibouti£20
  • Dominica£20
  • Dominican Republic£20
  • Ecuador£20
  • Egypt£20
  • El Salvador£20
  • Equatorial Guinea£20
  • Eritrea£20
  • Estonia£15
  • Ethiopia£20
  • Faroe Islands£20
  • Fiji£20
  • Finland£15
  • France£15
  • French Guiana£20
  • Gabon£20
  • Gambia£20
  • Georgia£20
  • Germany£15
  • Ghana£20
  • Gibraltar£20
  • Greece£20
  • Greenland£20
  • Grenada£20
  • Guadeloupe£20
  • Guam£20
  • Guatemala£20
  • Guinea£20
  • Guinea Bissau£20
  • Guyana£20
  • Haiti£20
  • Honduras£20
  • Hong Kong£15
  • Hungary£20
  • Iberia£20
  • Iceland£15
  • Ireland£15
  • India£20
  • Indonesia£20
  • Iran£20
  • Iraq£20
  • Israel£20
  • Italy£20
  • Ivory Coast£20
  • Jamaica£20
  • Japan£20
  • Jordan£20
  • Kazakhstan£20
  • Laos£20
  • Latvia£15
  • Lebanon£20
  • Lesotho£20
  • Liechtenstein£15
  • Lithuania£20
  • Lkiya£20
  • Luxembourg£15
  • Macau£20
  • Macedonia£20
  • Madagascar£20
  • Malawi£20
  • Malaysia£15
  • Maldives£20
  • Mali£20
  • Malta£15
  • Marshalla Islands£20
  • Martinique£20
  • Maurkius£20
  • Mauritania£20
  • Mayotte£20
  • Mexico£20
  • Micronesia£20
  • Mozambique£20
  • Moldova£20
  • Montenegro£20
  • Mongolia£20
  • Montserrat£20
  • Morocco£20
  • Monaco£15
  • Myanmar£20
  • Namibia£20
  • Nauru£20
  • Nepal£20
  • New Zealand£15
  • Netherlands£15
  • Niue£20
  • Nigeria£20
  • Nicaragua£20
  • Niger£20
  • Norway£20
  • Oman£20
  • Pakistan£20
  • Palau£20
  • Panama£20
  • Papua New Guinea£20
  • Paraguay£20
  • Peru£20
  • Philippines£20
  • Poland£20
  • Portugal£15
  • Polynesia(French)£20
  • Puerto Rico£20
  • Qatar£20
  • Reunion£20
  • Romania£20
  • Russia£20
  • Rwanda£20
  • San Marino£20
  • Saudi Arabia£20
  • Senegal£20
  • Serbia£20
  • Seychelles£20
  • Sierra Leone£20
  • Singapore£15
  • Slovakia£20
  • Slovenia£20
  • Somata£20
  • South Africa£20
  • South Korea£20
  • Spain£15
  • Sri Lanka£20
  • St Kitts and Nevis£20
  • St Lucia£20
  • St Pierre and Miquelon£20
  • St Vincent and Grenadines£20
  • Sudan£20
  • Suriname£20
  • Swaziland£20
  • Sweden£15
  • Switzerland£15
  • Syria£20
  • Taiwan£20
  • Tajikistan£20
  • Tanzania£20
  • Thailand£20
  • Timor-Leste£20
  • Trinidad and Tobago£20
  • Togo£20
  • Tonga£20
  • Tunisia£20
  • Turkey£20
  • Turkmenistan£20
  • Turks and Caicos Islands£20
  • UAE£20
  • Uganda£20
  • Ukraine£20
  • Uruguay£20
  • USA£15
  • Uzbekistan£20
  • Vanuatu£20
  • Venezuela£20
  • Vietnam£20
  • Virgin Islands£20
  • Wallis and Futuna Islands£20
  • Yemen£20
  • Zambia£20
  • Zimbabwe£20
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