Frequently Asked Questions
Need some help or have a question for Team LBD? From delivery times to style advice, here are the answers to some of the most frequently asked questions. If you can’t find the answer to your question then please contact us here or call us on 0161 277 7046 (UK Local Rate) and one of our dedicated customer service advisers will be happy to help!
Where is my order?
You can check the status of your order online by logging into your account. Simply click on 'Log in' at the top right hand corner of your screen. Most of our brands provide a tracking number for your package, which will be emailed to you when your order has been despatched. If you require more information, please email firstname.lastname@example.org and our customer service team will be happy to look into it for you.
How long does Free Standard UK Delivery take?
Free Standard UK Delivery normally takes 2-5 working days (excluding weekends and bank holidays) to reach you from dispatch. For made to measure items you will have to wait a little bit longer, but we promise it will be worth the wait! Please refer to each individual product page for more information.
How do I order Next Day UK Delivery*?
Little Black Dress is a luxury marketplace and orders are dispatched directly from the brands to you. Next Day Delivery costs £7.99, please place your order before 12pm Mon – Thurs to recieve your order the next day. Orders are dispatched only on weekdays. Please note that if you order on a Friday, Next Day Delivery will be on the following Monday. This service is not currently available on weekends or bank holidays. *Subject to location and courier service, some postcodes will be exempt from Next Day UK Delivery, please contact us to check if you are eligible for this service.
Do you deliver to my country?
Little Black Dress ships internationally from £15.00. Please click here for a full list of countries and delivery charges. Your order will be dispatched direct from the brand(s) via a tracked service. Please allow up to 10 working days for delivery from the time of your order. International orders may incur custom duties and taxes so it can be a good idea to contact your local customs office to find out before you order.
How do I return an item?
We hope you love your order from Little Black Dress, but if for any reason you wish to make a return you can do so within 28 days of receipt. As Little Black Dress is an online marketplace and your order is shipped directly from our brand(s) to you, please return the product to the brand you received it from – not Little Black Dress (with the exception of selected lines which we hold in stock). To do this, please follow the returns instructions in your package. If your package did not include returns paperwork, please email email@example.com and we'll email you the information. Unfortunately we are currently unable to offer a free returns service at this time.
Are returns free?
We now offer a cheap and easy way for you to return any unwanted items with Royal Mail. No matter how many brands you have shopped from in your order, you can return any item(s) for just £2.50. We will deduct this automatically from your refund if you have used this service. Head to our Returns Page for further information on how to download your unique QR code or postage label before dropping your package(s) at your nearest post office. Some brands are exempt from this service, and unfortunately we cannot offer this service for Internationa returns. Your local post office will be able to advise on the most suitable service for returning your items, we strongly advise opting for a secure and tracked service. Don't forget to keep a copy of your postage receipt as proof of postage until you have been refunded.
Have you received my return?
Please allow 10-14 days for your refund to process. As all returns are sent back directly to the brands, please understand we are unable to issue a refund until the brand confirms to us they have received your item and it has passed all quality checks. Once we receive your return confirmation from the brand, your refund will be issued via your original method of payment and you will receive an email confirming your refund. Please then allow 2-3 working days for the funds to become visible in your account; unfortunately this is out of our control and dependent on your banking service provider.