Delivery and Returns
STANDARD UK DELIVERY – FREE
2-5 working days
We offer FREE delivery to anywhere in the UK and N Ireland. Please note that Little Black Dress is a luxury online marketplace and your items will be delivered from the brands directly to you, usually via Royal Mail First Class Signed For or a secure courier service. Free Standard delivery takes 2-5 working days (excluding weekends and bank holidays) to reach you from the time of your order, except in the case of made-to-order items, which can take a little longer. Please refer to each individual product page for more information. A signature may be required upon receipt so please ensure there is someone there to accept your package. If you are not there to accept delivery, a calling card will be left for you to arrange redelivery or collection.
NEXT DAY DELIVERY – £7.99
Got an event and need a party dress asap? Don’t worry! If you need something quickly, most of our products can be sent Next Day Delivery within the UK (please refer to each individual product page for details). All orders are dispatched to you directly from our brands, please order before 12pm Mon – Thurs to receive your order the next day. Please note orders are only dispatched on working days, so any next day orders made on Friday will be delivered on Monday, we do not currently offer Saturday delivery.
INTERNATIONAL DELIVERY – from £15
Within 10 days
Little Black Dress ships internationally. Please click here for a full list of countries and delivery charges. Your order will be dispatched from the UK via a tracked and signed for service; the most suitable carrier will be chosen depending on size and weight of your package. Please allow up to 10 working days for delivery from the time of your order. Please note International orders may incur custom duties and taxes so it can be a good idea to contact your local customs office to find out before you order.
28 DAYS RETURNS
We hope you love your Little Black Dress purchase but if for any reason the item is unsuitable, you have up to 28 days from receipt to return your items. Little Black Dress is a luxury online marketplace, and all orders are shipped from our brands directly to you. Please follow the returns instructions you receive with your order. Please note that you must return items to individual brands, not to Little Black Dress. If you have bought items from multiple brands, you will need to return to multiple brands and this may be at your own expense.
Returns are at your own expense but this doesn't have to cost a fortune. We advise you send via a tracked service and Royal Mail Second Class Signed For is the most cost-effective.
Any item on Little Black Dress can be returned if unsuitable, with the exception of made-to-measure dresses, and due to health and hygiene reasons, underwear, earrings and hair accessories. You will receive a refund as long as the items returned are in perfect condition – unworn, unwashed, unaltered and with all tags intact. When trying on items, please be extra careful not to mark the dress with make-up or deodorant/fragrances.
Your refund can take 10-14 working days to be processed and the money to be refunded into your account once the items have been received by the brand.
Exchanges can only be made on alternative sizes of the same product. To make an exchange, fill in the necessary details on your returns paperwork, for example, the size you wish to exchange for. All exchange requests are subject to stock availability. It is advisable to place a new order of the item you want, as exchanges can only be dispatched upon receipt of the unsuitable item(s).