FAQs - Frequently Asked Questions
Can I sign up to your newsletter?
Yes! We just need your name and an email address and our newsletter on all things LBD (and some exclusive offers and discounts!) will be winging its way to your inbox every week. Sign up by entering your email address at the bottom of the home page of the website. We follow privacy guidelines and you can cancel at anytime.
How do I use my discount code?
Is online shopping safe?
Are Returns Free?
Where is my order?
How long does Standard UK Delivery take?
Little Black Dress is a luxury marketplace and orders are dispatched directly from the brands to you. Next Day Delivery can be selected during checkout. Next day orders must be placed before 12:00 hrs Uk time, Monday to Thursday.
Do you deliver to my country?
Little Black Dress ships internationally: Please click here for a full list of countries and delivery charges. Your order will be dispatched direct from the brand(s) via a tracked service. Please allow up to 10 working days for delivery from the time of your order. International orders may incur custom duties and taxes so it can be a good idea to contact your local customs office to find out before you order. You will need to pay for the cost of returning your items. All international orders will be charged a brokerage fee if returned, due to shipping costs. This will be a set fee of £30 deducted from the refund.
Why isn't my whole order in the delivery?
How do I return an item?
Have you received my return?
Why have I not yet received my goods?
I have cancelled my order. How long will it take until I receive my refund?
Simply email us at email@example.com and we will check your item/s haven’t been dispatched and cancel/amend your order, no questions asked.
I have asked for a refund. How will I be refunded?
Refunds shall be issued back to the debit or credit card which was originally entered at checkout. A £4 fee for using our tracked service will be deducted from the refund for UK residents.
Why haven't I received my order email?
Please check your spam folder in your email account. Your junk email may be doing such a good job, that it places some emails into this folder without you even knowing. Simply whitelist us as a sender. If you have still not recieved it, please email us at firstname.lastname@example.org where we will be happy to help!
Simply email us at email@example.com describing the issue clearly. If possible, please attach photographs of the issue. We will review the issue with our QC team and get back to you promptly.
Don't see what you want answered? Email our Customer Team on firstname.lastname@example.org
CURATED BRAND COLLECTIONS
YOUR NEW FAVOURITE DRESS HAS ARRIVED
We love the opportunity to get dressed up and have a little fun. We curate the brands that we sell so that you will always find something a little different, unexpected and always fabulous. We hope you love the collections. If you can't find what you're looking for, just email , or call - you never know, a new collection may be arriving this week.